Shipping policy

Shipping Policy

Last updated: 2026.09

Thank you for shopping with Koforto.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery

Standard delivery typically takes 6–10 business days after dispatch. Delivery times are estimates and may vary due to customs clearance, courier delays, weather, peak periods, or other factors outside our control.

Shipping Costs

Shipping methods, rates, and any free-shipping thresholds vary by destination and are shown in full at checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking number by email. Please allow 24–48 hours for the first tracking update to appear.

Incorrect Address or Failed Delivery

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or arrives damaged, email us at support@koforto.com and we will work with the carrier to resolve it as quickly as possible.

Support

Our support team responds within 24 business hours (Monday to Friday).

support@koforto.com